AS Australia’s aged care system undergoes its biggest shake-up in years, older Australians face more choices than ever before – about services, providers, and how their funding is used.
But with choice comes complexity, and without the right support, many could find themselves navigating the system alone.
That’s where care partners, also known as care managers, come in.
“Care management is the glue that holds quality care together,” said Kaz Dawson, CEO of Proveda, a not-for-profit supporting thousands of older Australians.
“It’s the difference between getting by and getting the care you truly deserve.”
From November 1, the new Support at Home program will replace existing home care packages. Clinical care will remain fully funded, but everyday supports – like showering, dressing, cleaning, and meal preparation – will now require co-contributions.
Meanwhile, funding for managing these services is being cut from 20 per cent to 10 per cent of care packages.
“That’s a significant cut,” Ms Dawson said.
“Some providers may respond by offering fewer options, relying on in-house staff, or encouraging self-management without fully explaining the risks.
“It takes time, skill, and constant oversight.
“Most people would rather spend that time enjoying life – not chasing invoices or comparing providers.”
A good care partner is an advocate, planner, and safety net. They help you understand and make the most of your funding, match you with trusted, verified service providers – not just whoever is cheapest or available – monitor your care plan as your needs change, and flag issues like rising costs or poor service before they become problems.
Proveda works with more than 200 providers, from personal care and nursing to podiatry and physio, giving clients real choice.
Some providers offer care management – but only if you use their services. That can limit your options.
Proveda’s care managers don’t provide services themselves; they act as independent brokers focused solely on helping you make informed decisions.
