THE NDIS Quality and Safeguards Commission has unveiled its 2025-2027 Statement of Intent, signalling a stronger, smarter, and more assertive era for the national disability regulator.
The message is clear: safety, dignity, and trust are non-negotiable – and the Commission plans to use every tool at its disposal to protect them.
Commissioner Louise Glanville described the shift as the beginning of a “new phase of maturity and accountability”, with the agency moving beyond box-ticking compliance towards data-driven, risk-responsive regulation.
“We’re becoming a more proactive, strategic regulator – one that uses evidence to act early and act decisively,” she said.
Under the plan, the Commission will roll out a Strategic Roadmap 2025-27, setting measurable goals to lift quality and integrity as the NDIS continues to grow. Fraud, poor-quality supports, and unsafe practices are squarely in its sights.
Quality, the Commission insists, is not just paperwork – it’s a human right. Providers will be expected to show genuine commitment to continuous improvement, supported through clearer guidance, education, and engagement.
The Statement also reaffirms a crackdown on NDIS fraud, which the Commission bluntly calls both a financial and “trust” issue. Working with the Fraud Fusion Taskforce, it will continue to identify, disrupt, and penalise exploitative behaviour to ensure funding goes where it belongs – into participant outcomes, not back pockets.
Importantly, the Commission says it will keep listening.
Participants, families, and advocates — including those from Aboriginal and Torres Strait Islander, culturally diverse, LGBTIQA+, and remote communities – will continue to shape how regulation evolves.
If all goes to plan, the next two years will see a regulator that’s not only firmer but also fairer.
